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Our Terms & Conditions – What You Need to Know

When you open an account with kingdomtot, you're entering into a straightforward agreement that protects both you and us.

Clear deposit and withdrawal rulesAccount security and verification stepsData handling and privacy commitmentsSupport contact channels available 24/7
Explore the Lobby Read FAQ
kingdomtot Our Terms & Conditions – What You Need to Know
GET IN TOUCH

How to Contact Us About Our Terms

If you have questions about these terms, want to update your account settings, or need to report a transaction issue, our support team is ready to help.

Live Chat Support Available 24/7 from the kingdomtot lobby. Open a chat ticket anytime to ask about account rules, verification steps, or policy clarifications. Typical response time under 2 minutes.
Email Support Send policy questions or account disputes to [email protected]. Include your account email and a clear description of your issue. We reply within 12 hours on all weekdays and Sundays.
In-App Help Center Browse our FAQ and policy summaries inside the kingdomtot app under Settings > Account & Terms. Search for topics like withdrawal timelines, data retention and account closure requests instantly.
SECURITY AND DATA

How We Protect Your Account and Information

Your account security and data privacy are not afterthoughts — they're built into every step of the kingdomtot platform.

Login Encryption

All kingdomtot logins use HTTPS encryption. Your password is never stored in plain text. If you forget your password, we send a secure reset link to your registered email that expires after 30 minutes.

Withdrawal Verification

Before any withdrawal to your bank or e-wallet (DANA, OVO, GoPay, QRIS), we verify your identity using your registered phone number and email. This step takes 2–5 minutes and happens only once per session.

Data Retention

We keep your account data active as long as your account is open. If you close your account, we retain transaction records for 7 years to comply with local auditing rules. Personal data like phone and email are deleted within 90 days of closure unless local law requires longer storage.

Data Access Requests

You can request a copy of all your personal data collected by kingdomtot. Email [email protected] with 'Data Request' in the subject line. We provide your data export within 15 business days, usually faster.

Cookie Policy

kingdomtot uses cookies to remember your login, language preference and game history. You can clear cookies anytime in your browser settings without affecting your account. Session cookies expire when you log out; persistent cookies last up to 1 year.

Account Closure and Updates

To close your account permanently, contact support with your account email. Closure takes effect within 24 hours. To update your personal info, phone number or payment method, use Settings > Account Details in the lobby or ask support to change it for you.

Frequently Asked Questions About kingdomtot Terms

Real visitors have real questions about how our terms work in practice. Below are the topics we hear about most — account access, deposits, withdrawals, data and policy changes. Each answer covers the exact steps or timelines you need to know.

Your account remains fully active and accessible. kingdomtot does not impose inactivity fees or time limits on account suspension. You can log back in anytime using your registered email and password. Your wallet balance, game history and settings are preserved exactly as you left them.

Yes. Go to Settings > Account Details in the lobby and update your email or phone. Changes take effect immediately. For security, a verification code will be sent to your current email or phone to confirm the update. Support can also process these changes if you contact them.

Before your first withdrawal, we send a verification code to your registered phone number and email. Enter both codes in the withdrawal confirmation screen. This step confirms your identity and prevents unauthorized access. Verification codes expire after 10 minutes; you can request a new one anytime.

Report it immediately to [email protected] or via live chat. Include your account email, the date and amount of the transaction, and a brief description. We investigate all disputes within 48 hours. If the transaction was fraudulent, we reverse it and secure your account within 72 hours.

Absolutely. Send an email to [email protected] with 'Data Request' in the subject line and your account email in the body. We compile and send your data export (account details, transaction history, game logs, cookies) within 15 business days at no charge.

We support DANA, OVO, GoPay and QRIS for both deposits and withdrawals. Deposits clear within 60 seconds. Withdrawals are processed within 1–3 business days depending on your payment provider and bank. All transactions require verification before final approval.

Transaction records remain on file for 7 years for auditing compliance. Your personal data (name, email, phone) is deleted within 90 days of closure. Once deleted, your account cannot be recovered. If you plan to return later, consider keeping your account open and inactive instead of closing it permanently.

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